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YES YOU ARE RIGHT CUSTOMER SERVICE SUCKS, WHEN YOU PLACE YOUR ORDER IT SAY STANDARD GROUND SHIPPING IS FREE UNTIL YOUR CARD IS PROCESSED THEN IT SHOW YOU THERE IS A $9.64 CHARGE FOR STANDARD GROUND SHIPPING. SPOKE TO A FRANK IN CUSTOMER SERVICE HE POINT BLANK SAID HE...
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1.0
Cooper City, Florida
I liked
  • Price
I didn't like
  • Customer service
  • Lack of care for their reputation
#872696
Reply to reviews
My order took longer than expected to print. I upgraded to next day air to get it on the last day possible for me to use the product. They told me it shipped. Apparently they couldn't charge the upgrade fee to my card, so instead of calling to clear it up they DID NOT...
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Anonymous
Anonymous

This very same thing just happened to me! And I am angery!!! There is NO NOTIFICATION WHEN GOT PRINT IS DELAYED IN THEIR PRODUCTION. To *** with the customer and schedules. Yo...

2.2
#858563
Reply to reviews
I own a brick and mortar printing company and when we get too far behind, or there is a service we don't offer we USED to off source to GotPrint. The price is good but the success rate is so low that I can't in good conscience use or recommend them any more. First...
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GotPrint
GotPrint

Hi there, We apologize for any inconvenience these issues have caused you. I understand that our processing department can be very particular about files, as they are being th...

2.0
I liked
  • Price
#849442
Reply to reviews
GotPrint - Cant save my design nor preview
GotPrint - Cant save my design nor preview
GotPrint - Cant save my design nor preview
Unable to save my design and constantly have to refresh the online page to attempt to save 1 file than the site freezes until i refresh again,and than start back over again. the Image disappears every time. Been working on it all night to find out that i have to put...
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1.7
I liked
  • Options of availablity
I didn't like
  • Site froze repeatedly after failed attempt to save
#842151
Reply to reviews
I ordered expensive business cards on line and said ok to a readable print size. When I received the cards, the cards were beautiful but the print size was so small that it is barely readable. I thought it would be an easy customer service issue to replace the cards...
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#835007
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GotPrint - Problem with Business Cards
Got Print WON'T stand behind their work. They just DON'T CARE - no matter what - they have an excuse for everything. One time they will print your cards just fine and the next time the colors are horrible - way off - even when you submit the exact same file. They...
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#804827
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As several have said, the product is good if you don't have any problems, but if there is a problem the customer service is awful. They don't answer emails. We had an address problem that caused the shipment to return to the printer. I had to pay extra to have it...
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Lavon, Texas
#743616
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This was an abysmal experience that was ALSO expensive. No, the product may not be cheap, but when you've had a designer create something custom to their specifications, you get the lovely surprise that their shipping is OUTRAGEOUS. I hate being "tricked" into buying...
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2.2
I liked
  • That they provide rounded corners
I didn't like
  • Lack of care for their reputation
  • Pricing
  • Customer service
#724187
Reply to reviews
You get what you pay for I suppose. I was promised on a Tuesday i would get my order by Friday. I then called Thursday to confirm friday and told yes it will go out today and since you paid for overnight you will get it Friday. I did not when i called Friday i was...
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#716594
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I ordered twice from them, the first time my order took forever to arrive. I spoke to them on their "live chat" a number of times and each time they give you stock answers with NO SOLUTIONS. so I ordered again as my cards were great, but again the order is 2 weeks...
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2.5
#647136
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