As several have said, the product is good if you don't have any problems, but if there is a problem the customer service is awful. They don't answer emails.
We had an address problem that caused the shipment to return to the printer. I had to pay extra to have it shipped and emailed several times with the updated address. No response, and they mailed it again to the same address.
I had to arrange a change with UPS. I guess they are so big and have so much business that they don't mind losing some orders or customers rather than address problems in a professional manner.
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