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GotPrint.com has failed to print a quality product 4 times in a row!

This last time, I actually had to write to them because they cut my rounded corner business cards at a slant so that the left side was higher than the right side. From card 1 to card 1000, it just look awful and very unprofessional. The difference between the left and right sides are at least 1/16 of an inch and many are 1/8 inch off. Also, the printing was flawed - just in this one batch, the coloration could not be more inconsistent. Rather than reprint and re-cut and resend my product free of charge, they offer coupons to reprint the shoddy product. As though paying more money and resubmitting my files will result in a better outcome. Well, the problem is not with my files, as the files contain content that can be no more straight and parallel to the bottom side than it already is. The problem is that GotPrint.com uses poor equipment and inexperienced equipment operators to cut my cards and that results in off-center content that apparently can end up slanted on the card. The finished product was as as slanted as Got Print is.

Although GotPrint.com uses claims of, "100% Satisfaction Guaranteed" on their Google Adwords Ad, and their website makes the claim, "Got Print will correct errors of improper cutting, print quality, color and print shift or printing delays." - they failed to honor such claims. As such, I am forced to look elsewhere to obtain my business cards. Plus, I must now blast them on as many fronts as I can find. I will be submitting my complaints to the Better Business Bureau and to the Attorney General for false advertising. I will also be submitting my story to GotPrintSucks.com, yelp.com, ResellerRatings.com, Facebook.com, etc.

To make matters worse, it turns out that Got Print has an affiliate program, where other printers can submit their jobs to GotPrint.com for printing and cutting. Great! Now I must inquire from every company I will ever do business with to see if they use Got Print or are affiliated with Got Print in any way, shape or form.

Gotprint.com uses poor printing processes and terrible cutting processes that result in unpredictable and unprofessional product. Their company is untrustworthy, unreliable and is generally a scam company that fails to provide a quality service. I will forever avoid them like I would the plague.

GotPrint.com has earned the title of, "Worst Printing Company Ever!"

Afterthought: I posted this on Yelp.com and Got Print responded by saying, "I'm truly sorry to hear that you are dissatisfied with our service and product quality. Please provide me with an order number immediately so that I can follow up on all of your concerns. Thank you."

My message to you, GotPrint.com is this: That ship has sailed with your initial failure to honor your claims. How many people did just that and were turned away? You have my order number as you have everyone's order number that complained about shoddy product and poor service. If you really cared about your customers, you would go down the list and make everything right for everyone. A client should not have to waste hours of their time filing complaints like these to be properly responded to - you should just honor your claims. I refuse to throw good money after bad. I will also not throw good time after bad. The only thing left to do is warn the others. I wonder how much of my time I will use to make others aware of your crumby business practices before I calm down and forget about you. With any luck, that's what the world will do - forget about you!

Monetary Loss: $166.

Location: Eugene, Oregon

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