Niki M

Poor turnaround time and customer service

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I've used this company in the past and haven't had a problem. I don't know if they recently changed owners or they just don't want to be in business anymore. This time I placed an order 2.5 weeks ago and still haven't received it. When I called today the guy who answered was not friendly nor did he even sound like he wanted to work there. Told me the turnaround time was another week. A 3.5 week turnaround time for 100 business cards is absurd. I will not use this company again.
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Cons:
  • Terrible customer service and turnaround time
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

4 comments
Dmarion Urk

Thank you for the information. The cards you ordered have a 3-5 business day production time and shipped 5/29.

The reason that you have not received the order yet is because the shipping method selected was the Economy Shipping which can take 7-14 business days to arrive. According to the tracking information on the order, it should be delivered by 6/14. For your information, if Standard shipping had been selected, based on the shipping address for the order, it would have been a 3 business day ship time.

If you have any further questions regarding your order, please contact our Customer Service department, we will make sure that you receive the service you should have previously. Thank you

Niki M
reply icon Replying to comment of Dmarion Urk

You did not ship them on 5/29, all you did was mark the item as shipped on 5/29 and created the label. UPS did not receive the shipment until 6/10.

Again 3.5 weeks (18 business days, IF I receive them on 6/14 as you stated) is absurd for 100 business cards. Regardless, I wasn't even that upset until I spoke with your customer service department. My 1 star review stands validated, your solution to my review is to inform me that I should've paid extra for shipping and to call customer service again, which I remind you was not a great experience the first time, so why would I want to call again? Just to recap, I do plan not use your company again for business cards due to the times you have set for production/shipping (other companies with the same quality have a faster turnaround time).

I will not use your company for any other promotional items because of your poor customer services. I have zero desire or time to deal with that.

You had an opportunity to change my mind, unfortunately your solution (pay extra for shipping next time and try calling customer service again) is not a solution that will change my opinion on the way you operate. I will not use or recommend GotPrint.

Dmarion Urk

Hello, can you please provide some more information regarding your order so we can investigate to see what has happened. Different card stocks do have different production times, and the production does not start until the order is approved and charged, so there may have been different factors that may have delayed the order.

If you can provide the details, we can look into this issue. Thank you

Niki M
reply icon Replying to comment of Dmarion Urk

You're welcome to look up my order (which I have still not received), Order Number: US-GP-100-********. When I called to look into the issue myself, that is when I became upset.

If the turn around time for standard business cards is 3-3.5 weeks with your company that is fine, I would most likely use a different company for our business cards for a faster turnaround time, but still used GotPrint for our other promotional items. It was after my phone conversation with your customer service department when I made the decision not to use this company anymore.

This is the 5th order I have placed with your company, the first 4 orders where fine, arrived timely, and customer service was fantastic. I don't know what changed within your company but the combined production time and poor customer service was enough for me to stop using GotPrint completely.

View more comments (3)
Anonymous

Literal Worst

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If you need zero customer service, it's mostly fine. Their editor is buggy and not great, but can be manageable if you are ok spending time.

The second you need a human to help with anything, it's painful.

The support staff are generally clueless, full of unhelpful non-solutions.

It's cheaper than Vistaprint, but now, I don't care. I'm finding another options.

View full review
Pros:
  • Product diversity
  • Fast turnaround
Reason of review:
Poor customer service
1 comment
Dmarion Urk

Hello, I am sorry that you did not receive the service you should have. If you can give us some more details, like your order number if you have one, then we can look into this and make sure it does not happen again. Thank you

Kevin Knv

2388**** They printed the product blurry then blame me!

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Ordered brochures form them for a corporate client only to receive them and they were blurry. They tell me that I sent the files wrong but I showed them I didn't and sent photos of the image on my end and the resolution that they said to send them as. Still they blame me and so I am out $100 for the product that the client would take! They offered me a discount of $12 for me to reprint them. I lost the customer due to GOT PRINT not accepting responsibility for their mistake and not telling me first that it was blurry. LOOK OUT NO MATTER WHAT YOUR AT FAULT WITH THIS BUNCH!!
View full review
Loss:
$100
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Dmarion Urk

Hello, For the order you are referring to, the files that we received were at 100 dpi, when the minimum resolution should be 300 dpi. As you selected the Instant Online Proof option, your files are not checked as you are confirming that they are print ready, as stated on the website, and as you are a broker with us, you should be aware of.

If you would like us to check the files to ensure they are print ready, you have the option to select the Manually Processed Proof. Although this was not a print error, it was a file error, we are offering you a courtesy promotional code of $15 towards a future order.

If you have any further questions, please contact our Customer Service department. Thank you

D S Ory

Sloppy cutting of business cards

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They screwed up cutting on TWO sets of business cards and tried to blame me. It's clear it's their error since it was an identical mistake on 2 different cards which were sized manually and covered the bleed by 2 different amounts.

I've ordered tons of stuff from them and never had a problem until now.

All the stuff I ordered in the past was one solid color around the border so it wasn't an issue, but this one required careful cutting and they failed terribly. I would never recommend them again to anyone.

View full review
Loss:
$65
Pros:
  • On time
Cons:
  • Quality control
  • Delivered completely unacceptable job
  • Quality very poor
Reason of review:
Bad quality

Preferred solution: Reprint the damn cards correctly

2 comments
Guest

801754****1363**** Where are my cards? Tracking number doesn't work.

Dmarion Urk

Hello, If you can please provide us with the order number or your contact information we can look into this for you to try to get the issue resolved. Thank you.

View more comments (1)
Yevgen D
map-marker Vancouver, Washington

Wrong color printed Order US-GP-100-********

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GotPrint - Wrong color printed Order US-GP-100-********
this is the second time I receive my order with wrong colors printed. The original file is so different that they printed. They have bad customer service because you can't proof anything and they make me to pay full price to reprint my order in the past. So, I think their print quality is only fine for graphic files print but not for pictures at all. See examples of their quality...
View full review
Loss:
$58
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Dmarion Urk

The order you referenced was placed 1/7/19 and you informed us of the issue 1/14. That same day, we advised you that we would be reprinting the order at no cost to you as it was a printing error and the new order was shipped 1/16 and delivered 1/18.

The previous order you referred to was placed 18 months before and there was an issue with the files not being the correct color format.

Despite that order not having a printing issue, it was due to the files uploaded, we offered you a courtesy discount towards a future order that you declined. Thank you

Robert L Xcv

Resolution

Got Print gave me a full refund, but when I tried to update onPissedConsumer 5 times, I couldn't get in. I'm done with this site!
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1 comment
Dmarion Urk

Hello, I am glad that we were able to resolve your issue and also thank you for trying to update your original review. Thank you

Anonymous

Total ***

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they send defective cards blamed customer my advice dont waste your money
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Reason of review:
Damaged or defective
1 comment
Dmarion Urk

Hello, please can you provide us with some information such as the order number? That way, we can try to resolve any issue that you have. Thank you

Anonymous

Very low quality

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If you are planning on having decent personal business cards this is not the place.

They send me a very nice file with samples that don't match the reality when you get your order.

Very poor quality of printing and finish.

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Cons:
  • Quality very poor
  • Customer service
  • Quality control
1 comment
Dmarion Urk

Hello, I am sorry if the product you received did not meet your expectations, please contact our Customer Service department so we can try to resolve this issue for you. You can call us at 877 922 7374 5am to 8pm PDT Monday to Friday (excluding holidays) and Saturdays 8am to 4pm PDT.

You can also email us at info@gotprint.com with your order number in the subject line and the issue in the body of the email. Thank you

Dolores C Tic
map-marker Deland, Florida

Please do not waste your time and money with GotPrint!

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Please do not waste your time and money with GotPrint!
Please do not waste your time and money with GotPrint! - Image 2
Please do not waste your time and money with GotPrint! - Image 3
Please do not waste your time and money with GotPrint! - Image 4

GotPrint? Heck no! GotProblems is a better title.

I wish I would have read these reviews instead of the fake ones on their site!

Before a "rep" (hahaha) from GotPrint only answers complaints like this with what's your order number, here it is so you can skip that step: US-GP-100-********

Multiple issues: 1. Dramatic left shift, entire card is off center 2. Poorly cut, not a clean edge in the whole box of 500 3. 90% of these cards have a weird crease, like a heavy roller wheel mark under the logo circle 4. Bottom edge is obviously slanted, easily seen 5. Magenta color chosen from their web designer, received a dark purple 6. Black streak across 40% of cards top edge like a dirty handed ink smear.

Stay away from GotPrint - use literally anyone else.

I will not accept anything less than a full refund of all money paid. If GotPrint wants this trash back, they must send me a prepaid label. Non-negotiable.

View full review
Loss:
$14
Cons:
  • Quality very poor
  • Customer service
  • Delivered completely unacceptable job
Reason of review:
Bad quality

Preferred solution: Full refund

3 comments
Dolores C Tic

Thank you for your reply, I will update my review if what you stated actually occurs. For your "investifative" purposes, please see actual pictures I uploaded.

Guest
reply icon Replying to comment of Dolores C Tic

Did you get your refund?

Dmarion Urk

Hello. You notified us of this issue yesterday afternoon and we have not had the opportunity to investigate what had happened with your order.

We apologize if the cards you received are not the quality product we normally supply and on this occasion we will be refunding your order in full, you should see the refund back on your card within 3-5 business days.

Please feel free to recycle the cards you received. Thank you

View more comments (2)
Cherie G Zzb
map-marker Burbank, California

Complete Incompetence, No Quality Control, Worst Customer Service.

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This is one of the worst printing companies I have ever dealt with. Placed an order on December 18.

Needing them for January 5. Got the order on 12/21... complete garbage. Score lines in the back of cards, ink flaking off, cards cut off centered...

just garbage. Made a quality control ticket, they AGREED that the cards were bad and started reprinting them. They told me that the quality control department agreed to overnight the new ones to me so I can have them today, January 4th. Well, they did not.

The tracking says they will be here on January 9th. PAST THE DATE that I needed them by. This company has the worst customer service when THEY mess up the order. If it is important, don't trust GotPrint .

I had to get them printed this morning through a local printer. They are charging me a rush fee of $90 plus the printing. Not only did Got Print send out a horrible print job that they had to reprint, but they sent out the reprint not as promised, and I am out even more money so I can get them in time.

Now I am on chat waiting for a supervisor to call me. What complete incompetence!

View full review
Loss:
$90
Cons:
  • Printing
  • Quality control
Reason of review:
Bad quality

Preferred solution: Full refund

1 comment
Guest

Agreed. My cards are embarrassingly unusable and GotPrint refuses to stand by their own work. Do not use this company.

Allan H Dlf
map-marker Rahway, New Jersey

Spelling problem

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I just placed an order and after i placed i realized i spelt Woodshed wrong. There should not be a w in woodshed
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Reason of review:
Order processing issue
Anonymous

Coming soon law suit

poor cutting out right lying and much more
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Reason of review:
Bad quality
Anonymous
map-marker Windsor, California

Are they going out of Business?

I have tried contacting them about an order they messed up on. I have sent 3 emails with no response. I have called and they say to email info@***.com with my order number and details of the order and it has been a week with no contact. Are they going out of business, are they having financial troubles?
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Andrea S Eed
map-marker Houston, Texas

Awful experience - they ruined my marketing initiative

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We received an order with more than a quarter of the cards misprinted. I submitted a ticket to customer service and had huge hoops to jump through. They asked for pictures, and I sent them. Then they come back and say that they didn't receive the pictures. Their customer service is terrible - completely useless people answering the phone and they treat you like you are an idiot. Please do not trust this company with your printing. The costs to me far outweigh the price of the order and it's your reputation on the line when you are having them print marketing materials for your business. I'm so disappointed, especially with the treatment I received on the phone call to the call center.
View full review
Loss:
$1000
Reason of review:
Bad quality

Preferred solution: Full refund

Clifford M Ypb
map-marker Hebron, Kentucky

Customer support is borderline rude and lacks training

So I generally have no issues figuring out how to navigate an e-commerce site. In this case, I just completed a business card design (that part of the website is actually decent) but could not add to their shopping cart until I created an account.

Maybe I should have been prompted to create an account before designing the business card. What do you think? Anyway, I tried their online chat who kept giving me incomplete and likely inaccurate instructions. I tried sending a screen capture from Windows Snipping tool but the only chat only supports text / HTML so I couldn't do that.

When I explained what I am seeing, not more than 3 minutes into it does the support rep tell me to call in for support. I ended the chat session and while I got through relatively quickly, it was clear this person either lacked the vocabulary to explain to me what to click on or did not know themselves. At one point, I just gave up and said I'll try later. Turns out, all you had to do was click on a relatively small link under "Order Products" after clicking the "My Account" Link.

The problem with both the online and the phone support was they were telling me to click on the "Order Products' link which is incorrect as you first have to retrieve your saved design.

I was very clear about the fact that I had a saved design I was trying to add to their shopping cart. If anyone with intelligence at GotPrint reads this, please provide your support associates with proper training as well as phone / chat etiquette as clearly this is lacking.

View full review
Reason of review:
Poor customer service
1 comment
Dmarion Urk

Hello, I apologize if you did not get the service you should have. Could you please provide us with the order number or the phone number you called from so we can look into this to make sure that it doesn't happen again? Thank you