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Avoid this company implicitly. They do not care about trying to salvage a customer by actually trying to help. The responses to problems are canned responses and do not attempt to help the customer. Stay away...Even though initial costs look good, once you go through...
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1.6
I didn't like
  • Customer service
#1019381
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Veered from my usual print company to try them out on some business cards because the price was slightly better. Their mockup was completely misleading regarding their bleed area. We had to contact them FOUR TIMES just to get them to respond, which was clearly a form...
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2.2
#1017428
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They messed up a print job. Gotprint refused to rush the reprint. I asked for a partial refund since I was missing a deadline (due to their printing error). I received no call back. No apology. Nothing. I sent an email and did receive a call back-I asked for a full...
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1.0
#1006112
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THIS IS THE WORST COMPANY EVER IMAGINABLE. DO NOT DO NOT USE THIS PRINT COMPANY. THEY WILL WASTE YOUR TIME!!! AND THEY DO NOT CARE IF YOU ARE HAPPY!! THE CUSTOMER SERVICE REPRESENTATIVES DO NOT HAVE ANY COMMON SENSE WHAT SO EVER!! Let me start off with saying I...
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1.0
#1003933
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I placed an order of 100 family Christmas cards that unfortunately did not go well. The cards were doubled-sided and on the back side the pictures looked great - exactly how the proofs appeared. On the front it was washed out and our family of five looked like ghosts...
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Anonymous
Anonymous

And not sure what part of the above holds to the promise on their website:"First-time customer? No problem! We offer a Money Back Satisfaction Guarantee to our first-time reta...

1.0
I liked
  • Price
I didn't like
  • Lack of care for their reputation
  • Customer service
#976514
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The finished business cards I got were off center and looked like my child created them. Their customer service people could have cared less and tried to tell me it was just a part of the process. I have been a graphic designer for over 20 years -- this was NOT a...
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#956263
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I ordered (Aug 17 at 10AM) 1000 postcards. Printing (per the website would be completed in 2-4 days). Which put me at Aug22 per customer service. I paid for next day shipping to ensure it would be delivered by Aug. 23rd. Got Print didn't finish the job and ship until...
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Anonymous
Anonymous

Agreed. Ordered postcards last Monday. In the past (about a year ago) the turnaround for this was about 48 hours. When I hadn't heard anything yesterday (4 days after the o...

1.9
#906425
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All Reviews Professional Services GotPrint 1 of 31 reviews GotPrint - Very unhappy with got print service Houston, Texas 1 hour ago I am an unsatisfied customer got printed some booklets for my very important client and the booklets were printed dark in color.I...
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1.0
#905412
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So, I've used GotPrint before for my business cards and they looked good. Moved to another Dealership and placed another order for myself and half the staff and they came in completely wrong color-wise. So I had a blue back ground on the card to go with the theme we...
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1.0
#885844
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Got Print, printed and shipped half the order and when confronted them about the issue GP refused to correct the order unless I ask my customer to photo the package and send the pic showing he received half the order. My issue is that I am not asking my customer to...
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#873005
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