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2.8

I own a brick and mortar printing company and when we get too far behind, or there is a service we don't offer we USED to off source to GotPrint. The price is good but the success rate is so low that I can't in good conscience use or recommend them any more.

First tickets. Every year during one month we would get a large number of orders for tickets and as I'm sure most of you know this is a time consuming process that is very specialized and requires a certain skill set. It was simply cheaper to use GotPrint...until it wasn't. Every year they would refuse to print the tickets for the same reason, I picked "vertical" but the image was horizontal. I did this so that the ticket numbering was in the spot that the customer wanted and every year so many emails and phone calls to this *** company just to say "don't worry about that JUST PRINT THE TICKETS" and every year I would lose at least one customer because of this *** often it would take them 30 days to ship the *** order.

On another order I used them for postcard invites because my customer did not want to pay what I asked so I subbed it out to GotPrint and had the order drop shipped directly to the customer. When that order arrived the photo on the front of the postcard had a large grey line through it. My customer was not happy. It took several days of phone calls to a call center somewhere outside the USA with someone who barely spoke English to resolve this - all the while I was accused of uploading the image with the grey line through it and they wouldn't be able to refund the purchase. After much fighting I finally got the purchase refunded, no apology.

On another occasion I wanted a custom quote, I was bidding on booklet production for a professional sports team and I needed a few of the first games of the season printed by them until I could get my production team and equipment up and running to spec. I needed several sets of twenty thousand (20,000) booklets. I would need them produced in a certain time frame and delivered after I sent them the image files. This would have been a hugely profitable job for both my company and theirs. You know what they told me? We only do booklets in certain increments and 20,000 isn't one of them, you would need to do 18,000 or 24,000. I asked this kid if he was certain he wanted to make this decision - it was a big money order - and he confidently stated that they would be unable to do the booklets unless I conformed to their arbitrary quantities. Did I mention that each job would be hundreds of thousands of dollars in their pocket?

The last straw just happened, I am busy doing event flyers and the overflow thing happened again and I sent over four or five orders of flyers and such. Got Print simply marked the files as "needed re-upload" due to low resolution (the files needed to be 350 dpi, which they all were) and one image "looked blurry" (it was an "old timey" photo and that is the way it is supposed to look) and finally "your image is too close to the bleed line" (the image was edge to edge of course it was close to the *** bleed line!). They never contacted me directly despite examining the flyers so closely and seeing the date needed was the upcoming weekend, I got so mad I threw my desk across my office. I had to tell all of those customers that I would now not have time to finish those orders. I AM OFFICIALLY DONE WITH THIS *** COMPANY.

Reason of review: Poor customer service Problem with delivery Order processing issue.

GotPrint Pros: Price.

Location: Folsom, California

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Dmarion Urk

Hi there,

We apologize for any inconvenience these issues have caused you. I understand that our processing department can be very particular about files, as they are being thorough and want to ensure that files meet our printing requirements.

Of course, as you stated, you can always let us know that you would like to print the order as is. Simply send us email with your approval to print as is as the order is placed and we will take your email as your approval. This goes for event tickets, postcards, business cards, flyers or anything else you have ordered. The re-upload is more of a courtesy and a standard printing procedure and policy as we do have customers who are unaware of file issues.

I do apologize if our reps did not inform you that we do in fact offer booklet quantities in increments of 5,000, so we do offer the 20,000 quantity you were looking for. This information is also available on our website under Booklets.

I was unable to find your account in our system, an order number would be very helpful if you could please provide that for me? In this way I can look into all of these issues you have brought to my attention and find out who you spoke to to prevent these issues from occurring again.

Please let me know so I can follow up with all of your concerns and hopefully turn your experience with us around.

Thank you. -E.S

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