Anonymous

Poor experience

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Veered from my usual print company to try them out on some business cards because the price was slightly better. Their mockup was completely misleading regarding their bleed area. We had to contact them FOUR TIMES just to get them to respond, which was clearly a form email citing their policy and offering a pitifully small coupon discount. Their response was slow but excessively boilerplate, indicating that this is a common problem. Instead of noting their customers frustrations and fixing their proof / preview process, they cite their policy and try to get one more sale of of you. Shameless. Going back to our previous printer who has a better workflow and an inclination to respect their clients. I gave them two stars because at least the cards looked nice before the entire box ended up in the trash.
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Reason of review:
Poor customer service

Preferred solution: Advise others to avoid a similar experience

Anonymous

GotPrint has the WORST Customer Service

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They messed up a print job. Gotprint refused to rush the reprint. I asked for a partial refund since I was missing a deadline (due to their printing error). I received no call back. No apology. Nothing. I sent an email and did receive a call back-I asked for a full refund-was told no (for $150.0) unless they canceled order entirely. I asked for name of President. Was told they cannot release that information. Who does business like this? Their email communication is awful as well. You receive a ton of very confusing emails, half of which just scare you because each begins with "There is a problem with your order", even if there isn't a problem. Such an odd company and awful customer service ethic. Who won't publish the ownership?
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Loss:
$150
Reason of review:
Poor customer service
Anonymous
map-marker Burbank, California

GotPrint Customer Service

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I placed an order of 100 family Christmas cards that unfortunately did not go well. The cards were doubled-sided and on the back side the pictures looked great - exactly how the proofs appeared.

On the front it was washed out and our family of five looked like ghosts - not at all like the proof. They were bad enough that I simply couldn't send them out. I called and spoke to someone in Customer Service who politely indicated they couldn't make any decisions, and that my issue would be sent to Quality Control for their review. Shortly thereafter and despite no further conversation, I received an email letting me know that the problem was within their allowable margin of error.

They went on to offer me a meager $5 discount on a reorder. I didn't find this to be an acceptable compromise to remedy the situation so I called back, again blocked by Customer Service, who insisted they didn't have any decision making power. This power rested in Quality Control - a team which I was not allowed to actually speak to. Finally and after a considerable amount of pushing, I got looped through to a Supervisor after being told they had all left for the day.

Having spoken to five different people and respectfully stating my case, I was told that they were unwilling to compromise further.

Each year I order cards and I've never had an issue. I thought I'd try GotPrint this time round and wish I would have paid more attention to the reviews.

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Loss:
$60
Pros:
  • Price
Cons:
  • Lack of care for their reputation
  • Customer service
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

1 comment
Guest

And not sure what part of the above holds to the promise on their website:

"First-time customer? No problem!

We offer a Money Back Satisfaction Guarantee to our first-time retail customers for orders with a subtotal up to $100.

If you are not entirely satisfied with the finished printed product, you can send it back to us for a full refund of the printing cost only. Please make sure your first order does not exceed this amount; that way you will know exactly what quality to expect."

Anonymous

STAY AWAY FROM GOTPRINT.COM

The finished business cards I got were off center and looked like my child created them. Their customer service people could have cared less and tried to tell me it was just a part of the process. I have been a graphic designer for over 20 years -- this was NOT a part of the process! STAY AWAY -- THEY ARE HORRIBLE!! Their customer service people (who you can only reach via email) don't care whether you like their service of not. I'm not actually sure how they are still in business with this model. Their end products are not worth the chance and low price.
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Loss:
$50
Reason of review:
Bad quality
Anonymous
map-marker Toledo, Ohio

Cant save my design nor preview

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GotPrint - Cant save my design nor preview
GotPrint - Cant save my design nor preview - Image 2
GotPrint - Cant save my design nor preview - Image 3

Unable to save my design and constantly have to refresh the online page to attempt to save 1 file than the site freezes until i refresh again,and than start back over again. the Image disappears every time.

Been working on it all night to find out that i have to put out more work than i have to. Good Bye Gotprint, lost my hopes for trying the new 3 layer product. why in the *** would i put in 100+ words to get this noticed? even though it is saying it here.

Is it because people cant think of 100 words or is this something that you guys dont want to deal with. since it requires 100+ words to submit.

View full review
Loss:
$600000
Pros:
  • Options of availablity
Cons:
  • Site froze repeatedly after failed attempt to save
Reason of review:
problem creating business card

Preferred solution: Let the company propose a solution

Anonymous

Buyer Beware!!! Got Print doesn't deliver on promised schedules.

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I ordered (Aug 17 at 10AM) 1000 postcards. Printing (per the website would be completed in 2-4 days). Which put me at Aug22 per customer service. I paid for next day shipping to ensure it would be delivered by Aug. 23rd. Got Print didn't finish the job and ship until Aug 23rd. So called customer service, and I got a song and dance from customer service. Essentially customer service has no power to do anything. The production manager and traffic manager within their company should be raked over the coals. This is no way to do business. A notification should go out at the very least to a customer - or Got Print should get out of the business. Buyer Beware, Got Print lies, lies, lies.
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Reason of review:
Problem with delivery

Preferred solution: Let the company propose a solution

1 comment
Guest

Agreed. Ordered postcards last Monday.

In the past (about a year ago) the turnaround for this was about 48 hours. When I hadn't heard anything yesterday (4 days after the order) I was finally told that they expected shipping on Monday--a full week after the order. When I asked why so long, I got "we've improved our quality, which takes more time". A full week?

The quality should be so great that it literally grabs potential customers by the collar and drag them to the sale.

The customer service rep told me I have to consider the new schedule for future products--I let her know that there would be no future products. Vistaprint is a tiny bit more costly, but at least they have reasonable turnaround.

Anonymous
map-marker Houston, Texas

Gotprint - Booklets Printing Service Review from Houston, Texas

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All Reviews Professional Services GotPrint 1 of 31 reviews GotPrint - Very unhappy with got print service Houston, Texas 1 hour ago I am an unsatisfied customer got printed some booklets for my very important client and the booklets were printed dark in color.I think is unacceptable for them not to reprint the booklets especially when no one checks the work. Customer service is not any help they are rude and don't accept responsibility for his/her action. Im not asking for a refund I just want the booklets reprinted correctly. What has happened to customer service. Apparently got print does not believe in their customers , I am very dissatisfied with the way customer service is handling my issue.I donot recommend got print to print for a large client.
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Reason of review:
Bad quality
Anonymous
map-marker Folsom, California

Been burned so many times I AM DONE

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I own a brick and mortar printing company and when we get too far behind, or there is a service we don't offer we USED to off source to GotPrint. The price is good but the success rate is so low that I can't in good conscience use or recommend them any more.

First tickets. Every year during one month we would get a large number of orders for tickets and as I'm sure most of you know this is a time consuming process that is very specialized and requires a certain skill set. It was simply cheaper to use GotPrint...until it wasn't. Every year they would refuse to print the tickets for the same reason, I picked "vertical" but the image was horizontal. I did this so that the ticket numbering was in the spot that the customer wanted and every year so many emails and phone calls to this *** company just to say "don't worry about that JUST PRINT THE TICKETS" and every year I would lose at least one customer because of this *** often it would take them 30 days to ship the *** order.

On another order I used them for postcard invites because my customer did not want to pay what I asked so I subbed it out to GotPrint and had the order drop shipped directly to the customer. When that order arrived the photo on the front of the postcard had a large grey line through it. My customer was not happy. It took several days of phone calls to a call center somewhere outside the USA with someone who barely spoke English to resolve this - all the while I was accused of uploading the image with the grey line through it and they wouldn't be able to refund the purchase. After much fighting I finally got the purchase refunded, no apology.

On another occasion I wanted a custom quote, I was bidding on booklet production for a professional sports team and I needed a few of the first games of the season printed by them until I could get my production team and equipment up and running to spec. I needed several sets of twenty thousand (20,000) booklets. I would need them produced in a certain time frame and delivered after I sent them the image files. This would have been a hugely profitable job for both my company and theirs. You know what they told me? We only do booklets in certain increments and 20,000 isn't one of them, you would need to do 18,000 or 24,000. I asked this kid if he was certain he wanted to make this decision - it was a big money order - and he confidently stated that they would be unable to do the booklets unless I conformed to their arbitrary quantities. Did I mention that each job would be hundreds of thousands of dollars in their pocket?

The last straw just happened, I am busy doing event flyers and the overflow thing happened again and I sent over four or five orders of flyers and such. Got Print simply marked the files as "needed re-upload" due to low resolution (the files needed to be 350 dpi, which they all were) and one image "looked blurry" (it was an "old timey" photo and that is the way it is supposed to look) and finally "your image is too close to the bleed line" (the image was edge to edge of course it was close to the *** bleed line!). They never contacted me directly despite examining the flyers so closely and seeing the date needed was the upcoming weekend, I got so mad I threw my desk across my office. I had to tell all of those customers that I would now not have time to finish those orders. I AM OFFICIALLY DONE WITH THIS *** COMPANY.

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Pros:
  • Price
Reason of review:
Poor customer service Problem with delivery Order processing issue
1 comment
Dmarion Urk

Hi there,

We apologize for any inconvenience these issues have caused you. I understand that our processing department can be very particular about files, as they are being thorough and want to ensure that files meet our printing requirements.

Of course, as you stated, you can always let us know that you would like to print the order as is. Simply send us email with your approval to print as is as the order is placed and we will take your email as your approval. This goes for event tickets, postcards, business cards, flyers or anything else you have ordered. The re-upload is more of a courtesy and a standard printing procedure and policy as we do have customers who are unaware of file issues.

I do apologize if our reps did not inform you that we do in fact offer booklet quantities in increments of 5,000, so we do offer the 20,000 quantity you were looking for. This information is also available on our website under Booklets.

I was unable to find your account in our system, an order number would be very helpful if you could please provide that for me? In this way I can look into all of these issues you have brought to my attention and find out who you spoke to to prevent these issues from occurring again.

Please let me know so I can follow up with all of your concerns and hopefully turn your experience with us around.

Thank you. -E.S

Anonymous
map-marker Mesa, Arizona

Gotprint Shipping Service Review

Very long processing time. I dont know about the quality because my order hasnt even shipped yet. Wont order from thos company again.
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Reason of review:
Order processing issue
Anonymous
map-marker Chandler, Arizona

NEVER AGAIN WILL I DO BUSINESS

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So, I've used GotPrint before for my business cards and they looked good. Moved to another Dealership and placed another order for myself and half the staff and they came in completely wrong color-wise. So I had a blue back ground on the card to go with the theme we wanted at the dealership but when I received them in the mail they're plumb purple. I called tried to work it out with the Company but want they tried to screw you over until you tell them your going to file claim with bank and dispute the charges. (I have all emails and proof of back and forth with them) Their Corp Office calls me and says its my fault they printed purple and they only do a 80% color match SO WATCH OUT WHAT YOU ORDER. He then told me he would speak to the Owners and see what they would like to do. 10 mins later I get an email telling me to send all the cards back and they would refund me but I have to pay shipping and handling to send them back. After that I thought I would give another chance order my with another color for the background; only to find out they Disable my account and I can no longer order cards. SO THAT IS HOW THEY RUN THEIR BUSINESS SO I HIGHLY RECOMMEND YOU THINK ABOUT YOUR ORDER BEFORE HAND.

Brandin

Gilbert, AZ

Below is email they just sent me:

Hello Brandin,

Please note that this account has been closed due to matching jobs that were returned to us for a full refund. Please note that your refund has been processed and we are no longer able to assist you with your printing needs because of threats of payment disputes.

Thank you,

Quality Control

Got Print

Your Solution For All Your Promotional Needs

www.gotprint.com

818-252-****

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Loss:
$400
Reason of review:
poor cust svc & bad quality
Anonymous
map-marker Cooper City, Florida

ORDERED BUSINESS CARD

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YES YOU ARE RIGHT CUSTOMER SERVICE SUCKS, WHEN YOU PLACE YOUR ORDER IT SAY STANDARD GROUND SHIPPING IS FREE UNTIL YOUR CARD IS PROCESSED THEN IT SHOW YOU THERE IS A $9.64 CHARGE FOR STANDARD GROUND SHIPPING. SPOKE TO A FRANK IN CUSTOMER SERVICE HE POINT BLANK SAID HE CANNOT WAIVE OR DISCOUNT THE SHIPPING THEN HE JUST REMAINED SILENT WAIT FOR ME TO GO SO i CANCELLED MY ORDER THEN HE SAID IS THERE ANYTHING ELSE I CAN DO FOR YOU I SAID UNFORTUNATELY NO! STAY AWAY FROM GOT PRINT!!!
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Loss:
$31
Pros:
  • Price
Cons:
  • Lack of care for their reputation
  • Customer service
Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

I bought cards from GotPrint. Try to make it as easy as possible for them.

I took a picture of my old card and wrote my new phone number in the corner.

All they did was send me a bunch of cards with the picture I sent them. Do not use this place!

Anonymous
map-marker Richmond, Virginia

WORST!!!!! STAY AWAY!!!!!

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My order took longer than expected to print. I upgraded to next day air to get it on the last day possible for me to use the product.

They told me it shipped. Apparently they couldn't charge the upgrade fee to my card, so instead of calling to clear it up they DID NOT SHIP and sent an email. I still ended up having to pay the fee and my order will be useless.

THEY HAD A RECORD OF MULTIPLE CALLS ABOUT THE IMPORTANCE OF thIS ORDER BUT TOOK NO CARE TO GET IT RIGHT. Do not use this company under any circumstances.

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Reason of review:
Order processing issue

Preferred solution: better service and issue resolution

1 comment
Guest

This very same thing just happened to me! And I am angery!!!

There is NO NOTIFICATION WHEN GOT PRINT IS DELAYED IN THEIR PRODUCTION. To *** with the customer and schedules. You'll get it when they are good and ready.

Like you I increased my shipping to next day to ensure that my project had more than enough time.

Do NOT use Got Print when you have Got to have your job done on a schedule.

Anonymous
map-marker High Point, North Carolina

Got Print Shipped wrong qty and refused to reprint the correct qty

Got Print, printed and shipped half the order and when confronted them about the issue GP refused to correct the order unless I ask my customer to photo the package and send the pic showing he received half the order. My issue is that I am not asking my customer to photograph the product. This is saying I don't believe my customer. Furthermore, I received the order and mailed the order to my customer and had forgotten the qty of the order. So, I had to reorder and pay to have the order competed. Hence, I paid twice for the order! DO NOT USE GOT PRINT...Poor customer service, nothing but a runaround, and a big pain to deal with, like a broken record.
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Anonymous
map-marker Eden Prairie, Minnesota

Problem with Business Cards

GotPrint - Problem with Business Cards
Got Print WON'T stand behind their work. They just DON'T CARE - no matter what - they have an excuse for everything. One time they will print your cards just fine and the next time the colors are horrible - way off - even when you submit the exact same file. They think this is okay - it doesn't matter that my customer is pissed and doesn't like them. BUYER BEWARE AS GOT PRINT DOESN'T STAND BEHIND ANYTHING!!!
View full review
Loss:
$250
Reason of review:
POOR CUSTOMER SERVICE - BAD QUALITY

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Denville, New Jersey

Gotprint Business Cards Printing Service Review

Sent cards after 11 days when promised by six. When I could not find shipment the told me on the phone they would expedite a reshape the they then sent me an email saying ups had 1-8 days to find the shipment. Charged more than the cost of the cards to ship them
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Reason of review:
Order processing issue