Not resolved
2.3
Details
Customer service
Product or Service Quality
Staff
Turnaround Time
Value for money
Website
2 comments

My wife just ordered 5000 brochures. They are way too dark, completely unusable and something that no professional printer would ever let off of the site without verification.

I worked in imaging for over 37 years, I would have never accepted a job this bad, and none of my customers would have either. Before doing a print run with this bad an image, I would have verified with the customer that this was or wasn't what they wanted. My wife called and complained. The best that they will do is do a reprint for 30 percent off.

They blamed her for submitting the image in RGB not CMYK. That is verifiable by any printer with any qualifications prior to printing. EPIC FAIL GOTPRINT. My wife does photographic restoration, and printing.

She would never run a job this bad. We have redone several jobs at no cost to the customer that were less than 10 percent as wrong as this.

My wife verified the image when it was ordered. What is now on the screen is completely different.

Review about: Gotprint Brochure Printing Service.

Reason of review: Bad quality.

Monetary Loss: $268.

Preferred solution: Redo order at no charge, eat the shipping, verify the image and follow up to make sure that the product quality is as it should be..

Do You Have Something To Say ?
Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1466049

If your wife does photographic restoration, and printing then why in the world would she not know about an image needing to be in CMYK or that the quality/resolution of that image needed to be set up for a print job. It sounds like the reason on screen it looked differently than what was printed was because she was setting the file up for web/screen application. This is a very basic thing that the both of you should know.

Anonymous
#1399718

I had 1000 oversized bookmarks printed by them. Double-sided high gloss.

Both sides were different. They even fixed a typo for me. They used heavy stock. I needed the order shipped priority.

They only charged me $46. They really did nice work. The coloring was spot on.

I would deal with them again. They have Vista Print beat BY A MILE.

You May Also Like