GotPrint
GotPrint Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GotPrint has 2.0 star rating based on 48 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Low prices, Product diversity.
Cons: Customer service, Delivered completely unacceptable job, Printing.Recent recommendations regarding this business are as follows: "DON'T USE GotPrint.com", "Go to Vista Print if you actually need cards within a month!", "Don't be in a hurry and don't believe the stated times for printing. Now in a huge bind for a trade show next week that we will NOT have the catalogs I should have had 2 weeks ago.No one there cares.", "Replacement".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
GotPrint has 2.0 star rating based on 48 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Price, Low prices, Product diversity.
Cons: Customer service, Delivered completely unacceptable job, Printing.Recent recommendations regarding this business are as follows: "DON'T USE GotPrint.com", "Go to Vista Print if you actually need cards within a month!", "Don't be in a hurry and don't believe the stated times for printing. Now in a huge bind for a trade show next week that we will NOT have the catalogs I should have had 2 weeks ago.No one there cares.", "Replacement".
Most users ask GotPrint for the refund as a solution to their issues.
Review authors value the most Diversity of Products or Services. Consumers are not pleased with Customer service and Discounts and Special Offers. The price level of this organization is high according to consumer reviews.
Media from reviews
Undelivered goods
This is an online printing site. I uploaded my holiday cards and ordered 100 of them on 12/15 and was guaranteed that they would ship by 12/22.
They still haven't finished printing them now, on 12/28.
They won't refund my money and cancel the order. I may never get the cards, or possible will get them some time in January, well after the holiday season.
Preferred solution: Full refund
User's recommendation: DON'T USE GotPrint.com
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: STILL have not gotten my business cards!!!
Company fixed the issue and I have been provided with product replacement.
I don't understand. This is a reorder.
First one took forever too but I used them again because I liked the design. I go to their online chat and the lady tells me they are short handed so I won't be getting them on time.WTF!
- Nice designs
- Not meeting stated turnaround
- Customer service
Preferred solution: Full refund
User's recommendation: Go to Vista Print if you actually need cards within a month!
Bad services
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHorrible Customer Service
- Price
- You get what you pay for - horrible service
- Not meeting stated turnaround
Preferred solution: my catalogs and a price refund
User's recommendation: Don't be in a hurry and don't believe the stated times for printing. Now in a huge bind for a trade show next week that we will NOT have the catalogs I should have had 2 weeks ago.No one there cares.
Order
- Low prices
- Time
- Reaching out to cuscheck if erratic activity on the web site
- Extra form time nothin
Preferred solution: Deliver product or service ordered
User's recommendation: Replacement
Horrible
Ordered nov.22 because it said i would recieve my order dec.3. Got a shipping confirm without a reference number on the 27th.dec 5th i called usps and uos akd they said they still have yet to recieve the order..
they just have the label.. i called gotprint and they said it was usps fault.
Then ups fault. Then my faut for picking the shipping option on their site.site
- Terrible customer service and turnaround time
- Printing
Preferred solution: Full refund
Neve heard anything back from anyone you are the first person that have reached out to me no this matter
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Phoenix, ArizonaPoor quality and won't stand behind product
I have been ordering brochures from gotprint for over 10 years. I recently ordered 10,000 brochures, an exact duplicate of an order I've placed at least 10 times.
The paper quality was horrible. Very flimsy and inferior to prior orders. I complained to the company and even provided several photos of the poor quality brochure alongside three others from prior orders that clearly illustrated the defects in this order. The company did nothing to resolve or take responsibility.
Extremely disappointed.
Unfortunately, I will be taking my business elsewhere and I recommend you do the same or buy at your own risk. They will not stand behind their product and quality has gone way downhill.
Preferred solution: Let the company propose a solution
Look for alternatives to GotPrint
Preferred solution: Full refund
Resolved: They worked hard for this...
I have never dealt with a more incompetent group of people, Not only that but condescending and rude as well. FAR and AWAY the worst experience I've had with a print company.
My advice, go local, use a business that actually has experience in working with images and can use things like rulers and understands math. The real kicker is I've actually used them several times, all good experiences, but this is the first time where I've been treated like this, SO INCOMPETENT, SO SO RUDE!......
lesson learned. Like I said they really put in the effort for this
- Advertisement of modest prices
- Fast turnaround
- Product diversity
- Customer service
- Terrible customer service and turnaround time
- Delivered completely unacceptable job
Preferred solution: Don't need one, just like seeing karma do its thing...
Absolutely Disappointed!
- Product diversity
- Quality
- Delivered completely unacceptable job
Preferred solution: Full refund
Resolved: GOT PRINT reprisal for complaining in Pissed Consumer.
Full refund
After paying an additional $12.98 to return the product as required in the email from Got Print of 4/22 stating:
"If you are not completely satisfied with your product on order number ( 2380****) please return the product in full for a full refund of ($49.78- set 2).
Please send them to:
Got Print
Attention: Michelle D.
7651 San Fernando Rd. 8B.
Burbank, CA 91505
Please indicate your order number with your RMA number on the package.
Your RMA number is (8516****)
Be advised that Gotprint does not provide shipping cost or call tags for any returned packages, per the the Terms of Use that you agreed to.
Thank you.
www.gotprint.com
7625 San Fernando Rd. 8B.
Burbank, CA 91505"
Now they refuse to abide by their email and say they only offer a $5 discount on future orders. Got Print is a BULLY, as I notice from the 16 other similar complaints about poor products posted on this web site. I need to find other forums to share my complaints.
Poor Workmanship with Business Cards
GotPrint responded, refusing to admit the fault is not cutting on the cut line.
They refuse to admit their mistakes, even though their own images show where the cutlines were agreed upon. I will not deal with them again.
- Fact they they actually answered my complaint to them
- Advertisement of modest prices
- Quality of the final product
Preferred solution: Deliver product or service ordered
Trash then...trash now
3 years ago, they were woefully incompetent. Today, they're still the same:
3 YEARS AGO
Ordered two sets of business cards a week ago (a cool 7 days).
One was a reorder from last spring, and since the filename still showed, and I wasn't prompted to reupload anything, good to go. Plus, they'd let me know if they needed anything, right? (keep reading) The other was new, so uploaded files and - done. Even got the confirmation email.
So why, when I check last night to see what day this week the cards would come in - it hasn't even processed.
Shows an error. Eventually I see that, from what someone at Got Print typed in, they no longer have the files for the older order. Check my email - nothing since the confirmation email. WTH.
So, ok, I go and upload the file under "Image Manager", since I don't have any communication telling me how to resolve this, and there's no where else to add images.
Call this morning to make sure they got the file - told that, with this new system they have, they can't get the file from Image Manager. They'll need to send me an upload link. Uh, ok. So I get the email with the upload link while on the call, only to be told that I actually CAN'T upload a file to the order AT ALL, and that the entire order would need to be cancelled and reordered.
Uh, excuse me? I actually had to tell the guy to just cancel the old cards and move forward with the new set of cards.
I ask why in the world was I not notified that there was an issue, was told that the system is only setup to send the confirmation email - even though I received that system email asking to upload files. Asked what GotPrint plans to do to resolve my dissatisfaction...basically told "nothing", since they don't have any promotions going on right now. Not even will they discount the shipping to get me the order faster.
So, no, I won't be resubmitting the other order - nor any other order. Ever.
TODAY
Silly me for trying GotPrint again. The $10 I'd save (TRYING) to go with them over UPrinting is just not worth it. After hanging up the phone with them just now, they are still exraordinarily incompetent...3 years later!!!
THIS: I emailed them 4 days ago, because the print guides in their brochure template files don't match the print guides on the proof after you upload a file. I included screenshots of both photoshop and their website, to plainly show that there was, in fact, a difference. And I didn't want to get caught with them printing based on the proof instead of the file, with them likely giving me the whole "Well, you approved the proof" BS so that they're not responsible. I finally call today, and the woman on the phone had the WORST disposition.
Trying to talk over me while I'm explaining the issue, which lead to her misunderstanding the issue because she was so busy trying to catch me in a customer screw-up, to finally settling with "Well...I don't have any tech guys here, so I don't know what to tell you". REALLY!?!?!?!? I ask if they normally have tech guys during their business hours, and if I really have to wait until Monday. Her response: "If you want to." Yo...I just hung up.
How infuriating. For the love of God (or whatever Sky Daddy you believe in) DO NOT use this company. They are simply trash. Don't get suckered in by the "Trifecta" this and "home decor" that.
They're borderline scam artists. And I used to almost exclusively use them. But maybe they've expanded to the point of having zero quality control or customer service training. It's pretty pathetic at this point.
See one of my above replies for really good alternatives. You don't need this headache.
First time customer -- excellent work!
Poor turnaround time and customer service
- Terrible customer service and turnaround time
Preferred solution: Deliver product or service ordered
About
American company GotPrint offers a great variety of print products: business cards, calendars, brochures, posters, post cards, table tents, stickers, flyers, envelopes, catalogs, mini menus, hand tags, notepads, presentation folders, CD packages, event tickets and many others which are listed on the official site. The company has a few supplementary services like mailing and marketing services. Clients can chose among the ready downloadable templates or order their own demanded designs. There is a section of testimonials where the clients can get acquainted with the opinions of former customers and evaluate the quality of the provided services. Guarantees are the significant part of cooperation with GotPrint because the company cares about the customer satisfaction a lot. Main office can be easily found located in Burbank, CA.
GotPrint is ranked 54 out of 408 in Printing category
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Hello Ceil, Unfortunately we have been experiencing long turn around times with all of our products, all information regarding the extended production times has been listed on our Updates page and full turnaround time was discussed via chat. We understand this was needed before the holiday season and we are very sorry this was delivered until today but this product has a turnaround time of 5-9 business days in production and shipping can take 1-6 business days on Standard shipping.
We are having Quality Control review this for you asap, they will be reaching out to you via email. Thank you.